Finnish Speaking Customer service advisor
Sitel is hiring the brightest Finnish speaking Customer Service Advisor within diabetes health care.
Are you a skilled and outgoing customer service advisor looking for the perfect opportunity? Can you provide excellent service and support for the industry’s best products within treatment of diabetes? Are you fluent in Finnish, Swedish and English?
We are looking for a customer service advisor to work with customer service of diabetes products for a leading global diabetes health care company.
You will have to deliver an exceptional support and service of the best diabetes health care products on the market over the phone or email to product users who call with questions on function, complaints or other enquiries.
The company, who you will do support on behalf of, is one of the major players on the diabetes health care market and you will have to comply with their standards, their code of conduct, and fully live up to the moral codex. The product range is versatile, always of impeccable quality, and is the result of relentless innovation with the sight of helping users be as healthy and living as good a life as possible.
To complement the quality of the products we have to ensure that the service accompanied live up to the highest possible standards.
The perfect match: You’ll have to be extraordinary
We’re only hiring the best of the best. And if you are one of the best, you can tick off the below:
- I have previously worked in a contact center or within customer service – and I loved it.
- My communicative skills are second to none. I deliver a message accurately and at eye level in written and spoken Finnish, Swedish, and English
- I enjoy all aspects of customer service. No matter if it’s answering questions, selling products, or dealing with complaints.
- I have interest in, or experience with working with diabetes health care products.
- Every day I strive to be the best and I do my utmost in all aspects of my work.
Why you should join Sitel
At Sitel we believe that our staff is our most important asset. This means that we take pride in finding the best, most talented and driven employees.
Among the benefits of working with us are health insurance, great pension scheme, daily organic fruit, a nice open working station, and a great social environment. Here is an atmosphere of joy, pace and ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.
We take care of you, your progress, and make sure that you have the right conditions to deliver the best results. And subsequently, we expect that you give it your best at all times.
We’re looking to possess the position as soon as possible and will invite the best candidates for interviews in the very near future. So don’t hesitate to apply if you feel that this ad sums up your character and your ambitions. Please submit your resume and cover letter to Sitel
If you have any questions about the job and Sitel as a work place feel free to direct them to Operations Manager Christian Johansen at christian.johansen@sitel.com
For more information on Sitel go to www.sitel.com, or have a look at our FaceBook page.
Finnish speaking Customer Service Representative for international company in the financial industry
Xtrade was started in 2003 and is an innovative, international provider of online trading with forex, shares and commodities.
The company has 600 employees worldwide, and customers in 140 countries, with plans of further expansion. In Denmark the office was established in the beginning of this year, with the purpose of servicing the Nordic countries. In our new and recently redecorated office in Brøndby, you will join our newly started team of 8 customer services employees. It is a dynamic office of great diversity, where the employees have different cultural backgrounds and different languages are spoken. However we are still looking for representatives for the Finnish market – you could be the first!
If you want to know more about the company and what we do, go to www.xforex.com or www.xtrade.com.
The position
As a customer service representative the phone is your most important tool, so you should enjoy talking to a great variance of people with different technical competencies.
Your job is to contact coming investors and make sure that they get started with using the Xtrade platform. This can be an explanation of the financial markets or of our platform. During a work day you will work on various tasks such as:
• Contacting new investors (people that have asked to be contacted for further info)
• Covering the goals of the investment
• Create customers and accounts in the system
• Guiding the handling of the platform and mobile application
• Answering e-mails
The working hours are between 9 am and 6 pm.
We imagine that you have a flair for IT. You speak Finnish/Swedish/Norwegian or Danish fluently and have a basic level of English. You may have an interest in the financial sector, but upon your start in the company we will provide education to give you the necessary knowledge about the financial market, the product platform and the IT system. This education will be held in English.
We are looking forward to receiving your resume and application, which we ask you to send to Louise Thøgersen, e-mail: louiset@xtrade.com.
If you have any questions you are welcome to contact us. The telephone number is +45 8988 8252.
Finnish speaking Customer Relationship playmaker
Unisport is growing and we need a Finnish speaking CRM specialist to our Marketing & Brand team in Copenhagen.
Unisport is the leading online football retailer in the Nordics and a global media destination for football related content. We believe in connecting and engaging with football obsessed teens, and provide a seamless online and offline shopping experience. Premium at all touch points.
We have been in love with the game since 1995. That’s when Unisport was founded in a small Copenhagen apartment. In 2002 we launched our first webshop, serving football players and supporters with the best football gear, all over Denmark. Since then we have successfully launched local webshops in Sweden, Norway, Finland and Holland, and serve football fans all over the globe on our international site. And this is just the beginning.
In your role as CRM specialist you will be responsible for direct communication throughout the consumer journey, both online and offline. You will be a part of our Marketing & Brand team that consists of local market experts and specialists that make sure we keep our high and profitable growth targets.
Based on previous behaviours and consumer insights, you will create segment groups, autoflows and pinpoint consumer needs to leverage relationships. We expect you to take ownership of lead generation, as well as customer retention with the overall objective to maximize CLV. Analytical abilities are key for this position, as well as reporting skills and a database obsession.
RESPONSIBILITIES
- Create direct marketing plans for online and offline channels.
- Build, manage and nurture email lists. Get new quality subscriber, continuously gather relevant data on users and keep them happy.
- Identify the perfect segments based on interest, demographics, behaviours on past engagement, website activity and other suitable data.
- Project planning and management skills for making and maintaining a kick ass marketing plan.
- Building several automail flows and documenting them to easily have an overview of optimising the flows internally, and also externally from flow to flow.
PROFILE
- Knows the differences between pre-sale, sale and after sale marketing, and how to communicate during these stages.
- Views email marketing as a diverse marketing/information channel.
- Understands both email analytics as web analytics data.
- Knowledge of HTML at a basic level (min. requirement) also a good graphic eye for detail.
- Knows when to A/B test and when to just get a razor sharp message out.
- Good written communication skills
- Organisational skills
- High stress threshold
- Fluent in Finnish, to assist with general marketing tasks for our Finnish market.
What we offer
At Unisport you will be able to take on a key position in our young and dynamic workplace. You will get the opportunity to grow with the company, as we continue to strengthen our presence in current markets, and enter new ones.
The position is full time (37,5 hours) and you will be working at our office at Bådehavnsgade 38 in Copenhagen. The right candidate will be able to make a difference and work together with highly motivated colleagues within the scope of marketing & brand.
Application
Apply for this position by sending you CV and cover letter to job@unisport.dk as soon as possible. We want our new CRM specialist to start before the end of summer.
If you have any questions about the position you are welcome to contact Erik Brännström, Head of Marketing & Brand, at eb@unisport.dk.
Driven Finnish Account Managers with a flair for IT sales to be based in Copenhagen
Siteimprove is looking for Finnish Account Managers, as we are getting ready to enter the Finnish market in the fall of 2015. Your tasks as an Account Manager will include supporting sales and our Software-as-a-Service (SaaS) products by generating sales through developing and maintaining a profitable customer pipeline. This role identifies key decision makers and helps them to understand Siteimprove’s product offerings and its value.
Your workplace will be in our office in the heart of Copenhagen, and you will report directly to the Nordic Sales Manager.
Responsibilities:
- Effectively communicate – the best quality product and service at the best value for the customer – to gain customer confidence and increased profitability.
- Effectively negotiate price, delivery, warranty terms within established programs, policies and procedures to generate profits and greater customer satisfaction.
- Develop and maintain a profitable customer pipeline for the sales team through the consistent application of quality outbound phone calls, product demonstrations, conferences & events.
- The Account Manager will be accountable to achieve 85% or greater of monthly, quarterly, and annual revenue quotas (Average 30-60 calls and 20 contacts per day).
- Accurately and consistently, track sales activities and processes in our internal Customer Relations Management (CRM) tool.
- Proactively contact prospective customers.
- Provide recommendations, and best practices for emerging online marketing opportunities and tactics that assist in achieving Siteimprove organizational goals.
- Keep current on product features, advantages, benefits, and selling points for effective communication.
- Respond to all inbound calls generated from our website, telephone, or campaigns.
- Place outbound calls to new and existing prospects. Identify the key decision maker, and confirm the contact and gather basic profile information.
- Assist in the development and creation of new sales and marketing ideas.
- Provide feedback on the suitability of the provided tools and processes in achieving targets.
- Attend trade shows and conferences occasionally.
- Attend meetings and other company functions necessary to perform duties.
Who are you?
We imagine you have a Bachelor’s degree in marketing, communications, computer and information sciences or related field, or any equivalent combination of experience and training that provides the required knowledge, skills and abilities. In addition, minimum 1 + years of sales experience is required, preferably in business development, lead generation, outbound calling or equivalent. It is an advantage if you have Business-to-Business (B2B) experience, experience from a Software-as-a-Service (SaaS) vendor, and knowledge and/or experience with CRM tools, but this is not a requirement.
Furthermore, you have excellent verbal and written communication skills, and strong collaboration and teambuilding skills. You should be able to multi-task and adapt to a fast-paced environment, and naturally, you have a great interest in IT and all things Internet!
Who are we?
Siteimprove is a Danish founded global company of 185 employees that provides web governance tools to thousands of customers worldwide. Our user-friendly tools make it easy and simple for web editors and teams to improve the quality of their websites and make them more accessible for all people. In addition to our headquarters in the heart of Copenhagen, we have offices in Minneapolis, London, Dublin, Frankfurt, Vienna, Amsterdam, Oslo and Toronto, and our customers are spread across North America, Europe, and Australia. We currently hold accounts in all the other Nordic countries and we are therefore excited to expand our business to the Finnish market. Based on our rapid growth during the recent years, we expect to see some exciting results with this market as well.
We are growing fast, a growth that reflects our success in the rapidly emerging space of web governance. We are a dynamic team of ambitious colleagues who work hard to retain and positively surprise our customers through world-leading products and services, and we constantly challenge each other in order to keep
learning and improving. This all translates to a fun and exciting work environment.
We are proud to be a socially responsible company, internally and externally.
How to apply
Do you find the position exciting and believe you can live up to our expectations? Apply through our website
www.siteimprove.dk/omos/karriere. You are also welcome to write or call our Nordic Country Manager,
Anne-Marie Feilberg, with any questions at amf@siteimprove.com or +45 33 36 93 50.
Experienced Call Center Team Manager
“Sitel is hiring an experienced call center Team Manager to run daily operations for our client, Garmin
As Sitel has started an exciting cooperation with Garmin, we are looking for a Team Manager who will be
responsible for our team of excellent Customer Service Supporters.
Garmin is known as a leading worldwide provider of navigation and is committed to making superior
products for automotive, outdoor – and fitness markets, which is an essential part of the lives of Garmin’s
customers.
To complement the quality of Garmin’s products, we are looking for the best Team Manager of the
industry, eager to work in a service-oriented environment and who can promote teamwork and take
responsibility for the development and overall performance of the team.
It is essential that you have vast experience from the call center business and that you have a great
understanding of the challenges in regards to management, client handling, KPI-reporting, and employee
retention.
You are proactive, set high standards and you can pass your positive attitude to your staff so they can
provide the best customer service. You have an analytical approach to your work and an open mind when
it comes to enhancing performance, improving KPIs, and optimizing the core processes of the team.
On top of this you are an empathetic leader, always looking to motivate and improve both the team and
the individual with a coaching approach
The perfect match: You will have to be extraordinary
The ideal candidate has experience with:
- Leading a team of customer consultants (preferably from a technical inbound client) and has
ensured they met and exceeded the client’s economic, operational, and quality objectives. - Providing guidance to ensure that the objectives of the agreed KPIs are achieved consistently.
- Weekly performance meetings, reviewing the results and achievements of employees.
- Promoting a culture of open and honest communication and an environment that encourages team
spirit. - Keeping a track record for maintaining the best talents as well as to coach, develop and motivate
them. - Working with key processes within Six Sigma, COPC or similar.
As Team Manager, it is your responsibility to maintain a dialogue with Garmin and handle weekly business
reviews, day-to-day KPI-reporting and any other requests. It is important that you are comfortable with
working in a Scandinavian environment, where daily communication is conducted in English and it is crucial
that you have great business sense. Furthermore, it is essential that you are excited about working with the
innovative products of Garmin.
Why you should join Sitel
At Sitel we believe that our staff is our most important asset. This means that we take pride in finding the
best, most talented and driven employees who are on the market.
Among the benefits of working with us are health insurance, great pension scheme, daily organic fruit, a
nice, open working station, and a great social environment. Sitel has an atmosphere of joy, pace and
ambitions and we often have social events, contests and other fun activities, to give everyday life a zing.
We take care of you, your progress and make sure that you have the right conditions to deliver the best
results. And we expect subsequently that you do exactly that – give it your best at all times.
We are looking to fill in the position as soon as possible and will invite the best candidates for interviews in
the very near future. Therefore, do not hesitate, if you feel that this ad sums up your character and
ambitions. Please submit your resume and cover letter to this link
If you have any questions about the job and Sitel as a work place feel free to direct them to Operations &
Sales Lead, Andreas Rasmussen on: andreas.rasmussen@sitel.com
For further information visit www.sitel.com, or have a look at our FaceBook page.
Suomenkielinen myyntikoordinaattori
Tietoa meistä
Motto A/S on toiminut Tanskassa jo yli 25 vuotta sekä viimeiset 15 vuotta Suomessa ja Ruotsissa. Laajensimme viimeiseksi myös Venäjälle. Toimistomme sijaitsee Hedehusenissa, Tanskassa, jonne kaikkien 4 maan hallinto on koottu. Työpaikkasi tulee sijaitsemaan Hedehusenissa, mutta matkustat Suomeen n. 2 kertaa vuodessa. Yrityksen työilmapiiri on rento sekä värikäs ja sinulla on ympärilläsi mukavat kollegat, joiden kanssa tiiminä ratkaisette yhdessä päivittäisiä haasteita.
Tuotesarjamme
Ihastuttavat konseptimme ovat edustettuina koko Euroopassa. Suositut tuotteet – kuten mm. Top Model, Ylvi & Minimoomis, Creative Studio, kortit ja monet muut – herättävät innostusta kaiken ikäisissä faneissa, jotka keräilevät ja vaihtelevat eri konseptien tuotteita. Voit lukea lisää konsepteistamme osoitteessa www.motto.eu
Työnkuvaus
- Osa-aikainen tai täysipäiväinen paikka
- Asiakaspalvelu pääasiassa suomeksi ja mahdollisesti tanskaksi, ruotsiksi tai englanniksi
- Myyntipäällikön, myyjien ja asiakkaiden myyntituki
- Laskutus ja muut hallinnolliset työt
- Käännöstyöt: kirjeenvaihto, tuotetiedot, kotisivut yms.
- Suomen kielisten kotisivujen, sosiaalisen median ylläpito yms.
- Myyntimateriaalin laatiminen
- Jne.
Tulet suurilta osin ohjaamaan ja kehittämään työtäsi itsenäisesti, yhteistyössä suomalaisen myyntipäällikön kanssa. Olennaisia ominaisuuksiasi tulee olla oma-aloitteisuus, uusien asiakkaiden yhteydenotot, uusien ideoiden tuottaminen yms. sekä näiden toimintojen jatkoseuraaminen.
Pätevyytesi
- Työskentelet ehkä jo toimistossa, jossa sinulla on päivittäinen yhteydenpito myyntihenkilökuntaan ja asiakkaisiin
- Hallitset suomen kielen ja sinulla on melko hyvä tanskan, ruotsin tai englannin kielen taito
- Hallitset tietokoneenkäytön hyvin
- Olet reipas sekä valmis uusiin jännittäviin haasteisiin
Paikka täytetään ASAP tai sopimuksen mukaan.
Postita työhakemuksesi CV´n kera osoitteeseen: job@motto.fi tai
Motto A/S Att: Noora Toivanen
Teglevej 8
2640 Hedehusene
Danmark
Voit tietysti myös lähettää sähköpostia yllä mainittuun osoitteeseen, jos sinulla on kysyttävää tai ottaa yhteyttä myyntipäällikköön, Noora Toivaseen, puhelimitse nrossa +47 4693 7129.
